top of page

Complaints Procedure

We want to give you the best possible service when you choose Hogans to help with your case.  However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.

​In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  ​If the person who is working on your case is unable to resolve the issues at that stage then you can read our full complaints procedure here.​

Making a complaint will not affect how we handle your case.

​The Solicitors Regulation Authority can help you if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

​You can raise your concerns with the SRA by visiting their website: Solicitors Regulation Authority

​​The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case. 

​Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.  If you have, then you must take your complaint to the Legal Ombudsman:

  • ​Within six months of receiving a final response to your complaint


  • No more than one year from the date of act/omission; or

  • ​No more than one year from when you should reasonably have known there was cause for complaint.

​If you would like more information about the Legal Ombudsman, please contact them:

​Contact Details

Call: 0300 555 0333 between 10am and 4pm
Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Policy Date: 27 April 2024. 

bottom of page