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Client Feedback

Your Opinion Matters: Help Us Improve Our Service

As part of our commitment to improving the service we provide, we are sending our clients this feedback questionnaire. We would be grateful if you could take a couple of minutes to complete the 10 quick questions in this survey.

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Once completed, your answers will be sent to our management team, who will use the information to help identify what is working well and any areas for improvement.

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We will not contact you following the submission of this questionnaire unless you ask us to do so. Please indicate in the final comments box at question 9 if you require a response and include a contact telephone number or email address.

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Thank you again for using our services and for taking the time to provide feedback.

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Hogans Solicitors

1. Who carried out the work for you on your matter?
2. How satisfied were you with our overall level of service?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
3. Did we give you information/advice that was easy to understand?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
4. How helpful did you find our team?
Extremely helpful
Very helpful
Somewhat helpful
Not very helpful
Extremely unhelpful
5. How well did we keep you up-to-date with progress?
Very well
Fairly well
Undecided
Poorly
Very poorly
6. How well did we listen to what you had to say?
Very well
Fairly well
Undecided
Poorly
Very poorly
7. Did we treat you fairly at all times?
Yes
No
Don't know
8. Would you recommend us to someone else if they needed legal assistance or advice? *
Definitely would
Probably would
Undecided
Probably wouldn't
Definitely wouldn't
10. How did you hear about our firm?
Have used previously
Recommended by someone
Internet
Passing by and saw the office
Advert
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